New JETOUR vehicles sold by Petromotors in Panama come with a 7-year or 200,000-kilometer warranty, whichever comes first, covering defects in materials, factory workmanship, or manufacturing errors. Some parts have their own shorter or longer terms, and the warranty is only maintained if the vehicle receives its scheduled maintenance on time at the Petromotors workshop network. These are the answers to all questions regarding the warranty, based on the official "Your JETOUR Warranty" document that Petromotors provides to its customers.
Summary: JETOUR warranty terms by component
| Component | Term | Mileage |
|---|---|---|
| General vehicle warranty | 7 years | 200,000 km |
| Alarm system | 7 years | 200,000 km |
| High-voltage battery, electric motor, and controller (hybrids and electrics) | 98 months | 150,000 km |
| Transmission, upholstery, alternator, starter motor, calipers, chrome trim | 48 months | 100,000 km |
| Exhaust, belts, glass, mirrors, rubber parts, electrical components, paint, injectors, brake discs, shock absorbers, A/C compressor, among others | 36 months | 60,000 km |
| Audio system (screen, modules, wiring, amplifiers, speakers) | 36 months | 60,000 km |
| Original 12V battery (100% coverage) | 12 months | 20,000 km |
| Accessories installed by JETOUR | 6 months | Unlimited |
| Consumables: filters, spark plugs, brake pads, clutch plate, tires, wiper blades, fuses, relays | 3 months | 5,000 km |
General coverage
How long is the JETOUR warranty in Panama?
The warranty for new JETOUR vehicles in Panama lasts 7 years or 200,000 kilometers, whichever comes first. Some components have special terms, shorter or longer, which are detailed in the table above.When does the warranty start?
From the date of the first purchase, as shown on the invoice, or from the official delivery of the vehicle, whichever is applicable in each case.What does the general warranty cover?
It covers components of the new vehicle against defects in materials, factory workmanship, or manufacturing errors. If a covered defect appears, Petromotors commits to repairing it.Does the warranty include labor?
Yes. According to the warranty document, coverage includes both parts and labor.Is the warranty valid outside of Panama?
No. The JETOUR warranty applies only within the Republic of Panama.Special warranties by component
What is the warranty for JETOUR hybrid batteries?
In hybrid and electric models, the high-voltage lithium battery, the electric motor, and the high-voltage controller have special coverage of 98 months or 150,000 kilometers, whichever comes first. This affects, for example, plug-in hybrid versions like the T1, T2, and G700.What is the warranty for the standard battery?
The original 12-volt battery is 100% covered during the first 12 months or up to 20,000 kilometers, whichever comes first.How much does the transmission coverage include?
The transmission has a 48-month or 100,000-kilometer warranty. The same term applies to upholstery, the alternator, the starter motor, calipers, and chrome trim.Are brakes, filters, and tires covered?
Yes, but with a short term: filters (air, oil, fuel, and A/C), spark plugs, brake pads, clutch plate, tires, wiper blades, fuses, and relays are covered for 3 months or 5,000 kilometers. Brake discs and shock absorbers have 36 months or 60,000 kilometers.What is the warranty for the screen and audio system?
The audio system, which includes the screen, modules, wiring, amplifiers, and speakers, has 36-month or 60,000-kilometer coverage.Do accessories have a warranty?
Yes. Accessories installed by JETOUR have a 6-month warranty, regardless of mileage.What the warranty does not cover
What does the warranty not cover?
The warranty does not cover:- Normal wear and tear: vibrations, color changes in the bodywork or interior, or deformations in plastics and padding.
- Damage from external factors: accidents, overloading, inappropriate roads, racing, theft, vandalism, unauthorized modifications, improper chemical products, weather, scratches, chips, or salinity.
- Scheduled maintenance or consumables: engine and transmission oil, antifreeze, brake fluid, steering fluid, and other lubricants.
- Components with limited lifespan, such as light bulbs or remote control batteries.
- Additional expenses: transport, towing, or time without being able to use the vehicle during repair.
- Repairs necessary due to failure to follow maintenance indicated in the manual, or due to using fuels, oils, or lubricants other than those recommended.
Does the warranty cover towing or a replacement car?
No. Transport, towing, and time during which the vehicle cannot be used while being repaired are not included in the warranty.How to maintain the warranty
How can the warranty be voided?
According to the warranty document, coverage can be lost or affected by:- Using the vehicle for purposes other than those indicated in the manual.
- Failing to perform scheduled maintenance, or performing it late.
- Performing repairs or maintenance outside the Petromotors workshop network.
- Using spare parts or components that are not original or recommended by the manufacturer or the dealership.
- Failing to repair a crash or collision with original parts at authorized workshops.
- Altering the mileage.
Can I perform maintenance at another workshop?
No, if you want to keep the warranty. Repairs or maintenance performed outside the Petromotors workshop network directly affect the warranty.Can I use non-original spare parts?
It is not recommended: using parts other than the original ones or those recommended by the manufacturer or the dealership affects the warranty.Where is the warranty service performed?
At Petromotors workshops, which are open Monday to Friday from 8:00 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 1:00 p.m.:- Vía Porras
- Transístmica
- Costa Verde
- David (Chiriquí)
Other conditions
What happens if I don’t pick up the vehicle after repairs?
If the vehicle is ready and is not picked up within 48 hours, a daily storage fee is charged.How is the vehicle year determined?
The vehicle year is determined by its VIN, not by its visible features.Is the warranty transferable if I sell the vehicle?
The warranty document does not mention transfer to a new owner. If you are thinking of selling or buying a used JETOUR, check with Petromotors if the remaining warranty is maintained.More about JETOUR in Panama
