If a user in Venezuela makes a Pago Móvil (mobile payment) to the wrong number or person by mistake, the transaction cannot be automatically reversed by the issuing bank due to the instant nature of the transfer. Steps to take if this happens: Direct contact: Get in touch with the person who mistakenly received the funds to ask for a voluntary refund. Bank support: Notify the issuing financial institution to file the case, although recovering the money depends on the recipient's goodwill.
