If PagoMóvilBDV isn't working, first check that the service is affiliated, that the phone number and the beneficiary's details are correct, and that you have available balance. A rejection can also occur when the configured transaction limit or the current daily limit is exceeded. If the issue appears widespread, it may be a temporary incident affecting the bank's channel.
What to check before trying again
- Check that PagoMóvilBDV is affiliated to your account.
- Verify the bank, phone number, ID, and amount of the beneficiary.
- Check that there is sufficient balance.
- Review the available limits for the service.
- Update BDVApp if you're using the app.
- Check that your Internet connection or SMS service is working properly, depending on the channel used.
- If the error continues, check the official BDV support channels.
Banco de Venezuela reported in August 2025 that the daily limit for PagoMóvilBDV for individuals and businesses was up to Bs. 150,000. Since limits and conditions may be updated, this figure should be verified before being used as current reference.
